Costa-rica

Senior Escalation Engineer - San Jose, Costa Rica, Costa Rica - San Jose, San José

  • Ofrecido por

  • Provincia: San José

    Cantón: San José

  • Publicado en el día: 27 de Mayo de 2014

    Nro. de Anuncio: 114035

    Nro. de Visitas: 1

Senior escalation engineer - san jose, costa rica, costa rica\n\nat eloyalty, a teletech holdings company, we are committed to excellence in the delivery of our integrated contact solutions. we are a cisco gold preferred partner and provider of voip ucce solutions and services and attribute our success to our talented team of professionals who are passionate about the drive for results and providing our clients best in class service with contact center solutions. as part of our managed services, you will help drive, deliver and support our premier solutions and service offerings around complex, self-service, enterprise-level contact center technologies.\n\nwe are currently seeking an experienced cisco ipt senior escalation engineer. in this role you will work with our enterprise level clients providing troubleshooting expertise primarily in cisco ipt solutions involving the unified contact center enterprise product suite. you will leverage your knowledge and experience with problem resolution of cvp applications, ip/ivr systems, cisco call managers, cisco unity, sip and voice gateways including:\n\n\nsip, mgcp and h.323 protocols\nvoice gateway and gatekeeper support and administration\nicm (ipcc, cvp and ctios) support and administration\nip telephony solution design and support\n preferred technical skills and experience:\n\n 3 to 5 years experience configuring and supporting complex cisco ipt solutions with cisco unified call manager, cisco unity voice mail, cisco icm (ipcc, cvp, and ctios)\n\n\nstrong experience troubleshooting cisco routers and switches (2600 and 3800 series)\ncisco css deployment and support experience\nucce (ipcc) enterprise script, design, deployment and/or support experience\nh.323, sip and/or mgcp deployment and support experience\ndemonstrated ability to perform complex problem isolation within telecommunications infrastructures: fxo/fxs/pri/t1/ds3 circuits & signaling protocols \nprior experience designing, administering, or supporting lan/wan hsrp, qos, vlan??s, bandwidth modeling and voip infrastructures \nexperience configuring and troubleshooting voice gateways/gatekeepers\nsql query analyzer/rcd/tcd/call trace/log analysis helpful\ncisco emergency responder (cer) a plus\n\nleadership & certifications:\n cisco certifications (i.e., ccna, ccnp, ccie, etc.,)\n\n\n=\"font-size: 10pt; font-family: \'calibri\', \'sans-serif\'; mso-bidi-font-family: calibri; mso-ascii-theme-font: minor-latin; mso-hansi-theme-font: minor-latin; mso-bidi-theme-font: minor-latin\">excellent documentation, presentation, and problem solving skills\nexcellent communication skills and client-facing skills\n=\"font-size: 10pt; font-family: \'calibri\', \'sans-serif\'; mso-bidi-font-family: calibri; mso-ascii-theme-font: minor-latin; mso-hansi-theme-font: minor-latin; mso-bidi-theme-font: minor-latin\">provide mentoring and support to junior support staff members\n=\"font-size: 10pt; font-family: \'calibri\', \'sans-serif\'; color: black; mso-bidi-font-family: calibri; mso-ascii-theme-font: minor-latin; mso-hansi-theme-font: minor-latin; mso-bidi-theme-font: minor-latin\">we offer an outstanding career development opportunity, a competitive salary along with full comprehensive benefits. travel is not required for this role. we are looking for individuals with a team player attitude, strong drive for career growth and a passion for excellence in service support and delivery.\n\n

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